Terms and Conditions

These are the terms and conditions that apply to the consulting programs and online portal offered by Angela Henderson Pty Ltd ACN 631 616 334 (referred to as ‘Angela’, ‘I’, ‘me’, or ‘my’). These terms and conditions are to be read together with our services agreement and any other formal written agreements between us. These documents together form our entire agreement.

These terms and conditions will become binding once you agree to proceed with a program, use a program or make any payment for a program.

1. Consulting programs

1.1 My programs are delivered online, face to face, via telephone, or a mixture of all three.

1.2 If you sign up to:

(a) Small Business 1 on 1 Consulting, you will get:

12 x 1 hour 1:1 strategy session with me
Unlimited email and phone support between sessions (Monday through Thursday during Queensland business hours)
6 x business expert sessions
6 x monthly mindset live group coaching session with mindset expert
1 x live event (accommodation and airfare not included and may go to online dependent on Covid)

(b) Action Takers Mastermind Program, two levels:

Mastermind (Tier 2)

1 x 60 minute 1:1 planning session
36 hot seat calls per year (3 per month)
12 X goal-setting/planning sessions per year (1 per month)
12 X guest expert calls per year (1 per month)
12 x mindset live coaching calls (1 per month)
1 X ticket to attend 1 of Angela’s events – either her Australia event or international event (doesn’t include airfares or accommodation)
12 months of access to the mastermind-only private FB Group
12 months of access to our mastermind-only educational portal
Human design 15-page personalised report & on-demand training
Access to my 365 journaling prompts and templates
2 x mini energy clearings for your business

Mastermind Plus 1:1 Support (Tier 1)

1 x 60 minute 1:1 onboarding strategy session
10 x private 1:1 coaching sessions (30 minutes)
36 x hot Seat calls per year (3 per month)
12 X goal-setting/planning sessions per year (1 per month)
12 X guest expert calls per year (1 per month)
12 x mindset live coaching calls (1 per month)
2 X tickets to attend 1 of Angela’s events – either her Australia event or international event (doesn’t include airfares or accommodation)
12 months of access to the mastermind-only private FB Group
12 months of access to our mastermind-only educational portal
Unlimited email & voice message support
Human design 15-page personalised report & on-demand training
Access to my 365 journaling prompts and templates
2 Mini energy clearings for your business

(d) 4 Week Mini Mastermind, you will get:

4 X weekly group coaching session and you’ll get an individual 15 minute time slot each week
1 x 30min private coaching session with Angela
Access to private Facebook group for the 4 weeks
Access to 4x mindset coaching sessions

(e) Mini Retreat weekends, you will get:

all meals included
all activities/workshops included (these vary per event and some may be surprise inclusions)
accommodation for the duration of the retreat
networking and masterminding with other women in business

(f) Personalised Business Audit:

This audit will entail an in-depth questionnaire looking at multiple areas of your business. You will then receive within 14 business days a PDF report about the 3 core areas you need to focus in your business and also 3 business recommendations on what to focus on next to move your business forward with ease.

Please note this is a business audit with recommendations based on the information you provide and is not a strategy/goal document. Audits are conducted based on the information provided by you in the questionnaire sent on purchase. Questionnaire to be completed and returned within 4 weeks of purchase, or you may forfeit receiving your audit.

1.3 For all my programs, I will provide you access to my online portal where you can access resources such as templates and workshops.

1.4 If you are offered online access to live sessions or workshops, you must participate at the time they are offered. Your failure to attend a live session or workshop does not entitle you to a refund.

1.5 Individual components of my programs are not redeemable, transferable, or interchangeable. Any unused component will expire at the end of the term.

1.6 I am your business coach, not your therapist. My programs do not substitute for counselling or therapy, and do not prevent, diagnose, treat, or cure any mental disorder as defined by the DSM-V or ICD 10 or medical condition.

2. Services

2.1 I will provide you 1:1 business consulting through in-person, internet, or telephone meetings. I will contact you prior to a session to work out a mutually agreeable time and location for the session to be delivered.

2.2 You must use all your 1:1 sessions before the end of your programs term. Any unused sessions will expire at the end of the given term.

2.3 You agree to give me at least 24 hours’ notice if you need to reschedule a session. You must reschedule your sessions within your program term, otherwise they will expire at the end of the term. I will attempt in good faith to reschedule a missed session before the end of your program term but cannot guarantee that I will be available.

3. Online portal

3.1 I will provide you access to my online portal for the entire term of your program. At the end of the term, your access will end, whether you have used the resources or not.

3.2 You will be provided with a username and password to access the online portal. You must not share your login details with others. If it comes to my attention that your login details are used across multiple IP addresses, I may terminate your online access and there will be no refund given.

3.3 I reserve the right to change or substitute content of my online portal at any stage with alternatives that I feel will be of equal or greater value to you, or where circumstances require.

4. Events and Retreats

4.1 From time to time, I may offer live events either as part of your program, as an added bonus or available for purchase separately.

4.2 Travel, accommodation, catering and incidentals for events are not included in the event costs unless specified in the advertising for the event.

4.3 The time and location of an event will be notified to you when it becomes available, or as advertised.

4.4 Where circumstances beyond my control intervene (like Covid restrictions):

a) You will not be entitled to receive a refund of your Deposit.

b) Where an event is offered as an added bonus, you will not be entitled to transfer your ticket or apply any event fee as a credit towards future event or coaching services because you will still receive the full value of your program even without the bonus.

c) At my sole discretion, I may postpone an event. You may transfer your ticket to someone else without cost, provided you let me know who the person attending is at least 7 days before the rescheduled event date.

d) At my sole discretion, I may change the delivery of an event to a different format, including wholly electronic format and you will be expected to attend via the new format.

e) If an event is cancelled or if you are unable to attend an event but the event goes ahead, you may apply your event fee (excluding deposit) as a credit toward attendance at a future event, or for coaching services with me, provided you use that credit within 18 months of the original event date.

4.5 Speaker Substitution

Our event details are accurate at the time of publication. However, we retain the right to alter or substitute any advertised speaker at our event at our discretion, owing to circumstances beyond our control or any other rationale. We will strive to notify attendees of any such modifications or substitutions before the event takes place.

In the event of event cancellation or speaker substitution, our liability is restricted to refunding the ticket price paid by attendees. We are not liable for any additional costs, losses, or damages incurred by attendees. Moreover, we disclaim responsibility for any indirect, incidental, or consequential damages resulting from event cancellation or speaker substitution.

4.6 Information & Guidance

Any information or advice provided during our event is of a general nature and does not constitute professional advice. We do not claim to be legal, medical or financial professionals, and therefore, we cannot be held liable for any reliance placed on the information presented during our events. Our events are not intended to substitute for obtaining personalised advice from qualified professionals tailored to your specific circumstances.

It is your responsibility to ascertain whether our events are suitable for your needs.

4.7 Consent to Record Participation (Media Release)

You acknowledge that our event may involve the recording of your participation, including photographs, audio, and video content, in which you may be prominently featured. By attending, you consent to Angela Henderson Consulting using your name, likeness, image, and/or voice without restriction and without compensation for an indefinite period. This includes our right to modify, publish, reproduce, or distribute these recordings at our discretion. Such recordings serve both the purpose of providing our events and enabling us to use them in our promotional materials to market our event and any associated services.

4.8 Sound of Being™️ Experience

I hereby consent to participate in the 90-Minute Sound of Being Journey™️ conducted by Angela Henderson, Grant Muir or both of us. I understand that this experience involves meditation, breathwork, and the use of various sound therapy techniques, including crystal bowls and other instruments. I acknowledge and understand the following:

a) Nature of the Experience: The Sound of Being Journey™️ is a holistic wellness experience designed to promote relaxation, stress reduction, and overall well-being through the use of sound and meditation techniques.

b) Voluntary Participation: My participation in this journey is voluntary, and I have the right to withdraw at any time without consequence.

c) Physical and Emotional Reactions: I understand that the Sound of Being Journey™️ may evoke physical and emotional reactions. I am responsible for communicating any discomfort or concerns to the facilitators during the session.

d) Safety Precautions: I acknowledge that the facilitators will not place any instruments on me or touch me during the session. I understand that my mat is my safe space and that I am in control of my own experience.

e) Confidentiality: I understand that all information shared during the Sound of Being Journey™️ session is confidential and will be kept private by the facilitators.

f) Assumption of Risk: I understand that there are inherent risks associated with participation in any wellness activity, including the Sound of Being Journey™️. I voluntarily assume all risks and waive any claims against the facilitators.

g) Medical Considerations: I certify that I am physically and mentally able to participate in the Sound of Being Journey™️. I agree to inform the facilitators of any medical conditions or concerns that may affect my participation.

h) All ticket sales are final. No refunds will be provided under any circumstances.

i) Consent to Record Participation (Media Release)

You acknowledge that our event may involve the recording of your participation, including photographs, audio, and video content, in which you may be prominently featured. By attending, you consent to Angela Henderson Consulting using your name, likeness, image, and/or voice without restriction and without compensation for an indefinite period. This includes our right to modify, publish, reproduce, or distribute these recordings at our discretion. Such recordings serve both the purpose of providing our events and enabling us to use them in our promotional materials to market our event and any associated services.

By purchasing your ticket to Sound of Being™️ Experience, I acknowledge that I have read and understood the terms outlined in this consent form. I voluntarily agree to participate in the 90-Minute Sound of Being Journey™️ and release the facilitators from any liability arising from my participation.

5. Sponsorship Opportunities

5.1 Sponsorship opportunity inclusions are set out in my Sponsorship Opportunity brochure and displayed on my website.

5.2 Sponsorship opportunities are independent of all other products and services. Consulting, portal access, events and retreats and other services do not apply to sponsorship opportunities.

5.3 Sponsorship opportunities provide you with access to my community, but do not guarantee any sales or revenue generation as a result of that exposure.

5.4 You are responsible for creating the content to be delivered as part of the sponsorship opportunity. If you fail to provide the required content, or content of sufficient quality, by the dates requested by me or my team in order to include your material in any part of my promotions, you waive the right to use that part of the sponsorship opportunity. I will not reschedule promotions to accommodate your timeframes. No refund will be provided.

5.5 I reserve the right to edit or amend any content forming part of the sponsorship opportunity for consistency with my brand, without changing the intent or meaning of your content. I may suggest changes to your content if I form the view that it will make your content more attractive to my community, but am not obliged to do so.

5.6 I reserve the right to immediately end your sponsorship if I form the view that anything you do, have done, failed to do or propose to do may have an adverse impact on my reputation or brand. You accept that my decision is final. No refund will be provided.

6. Your responsibilities

6.1 You agree:

(a) that it is your responsibility to schedule 1:1 sessions, make use of the online portal, and commit time to attend any live session or workshop to ensure you obtain the maximum benefit of my programs;

(b) to provide true and correct details when setting up an account to access the online portal;

(d) that you are solely responsible and liable for any loss or damage to me arising out of the use of your login details or online access;

(e) to immediately notify me of any unauthorized use of your password or other breach of security;

(f) not to rent, lease, sell, transfer, redistribute, or make available your access to my online portal to any third party;

(g) not to use my online portal in a manner that could damage, disable, overburden or impair the website or interfere with any party’s use and enjoyment of the online portal, and not to hack into areas of the online portal that are not intentionally made available to you;

(h) that you will not use my online portal or programs for any purpose that is unlawful or prohibited by these terms and conditions;

(i) not to use my online portal or programs in a manner that could bring me into disrepute;

(j) that you are responsible for your own physical, mental and emotional wellbeing when using my programs or the online portal. You understand that you can choose to discontinue using my programs at any time but that will not entitle you to a refund; and

(k) if you are currently under the care of a mental health professional, you must inform them of your decision to use my programs and check with them if in their opinion, you have the required capacity to participate fully in my programs.

7. Fees and payment

7.1 You agree to pay the fees in full and on time whether or not you use or access all components of a program or all content of the online portal.

7.2 If you sign up to my programs via online links, you will be required to make your first payment, whether in part or in full (depending on your payment option) as part of that process. If you are paying by instalments, the instalments after the first instalment will be due the same day of each successive month until paid in full.

7.3 Payment may be made via PayPal or credit or debit card, processed by Stripe.

7.4 If you are paying by monthly instalments and you are in arrears with your payments, your services and your access to the online portal may be suspended until all fees are paid up to date. This does not change the timeframe of this agreement. Your sessions and access to the online portal will still expire at the end of the term and you will be liable to pay for the full amount of the program.

7.5 If any payment is dishonoured for any reason, you will be liable for dishonour fees. If money remains unpaid, you will also be liable for any costs and disbursements that I incur in pursuing the debt (including legal costs on a solicitor and own client basis) and debt collection costs to the extent permissible under relevant legislation.

8. Refund policy

8.1 I aim to provide you with personalised consulting services to help you grow your business. In accepting one of the limited number of places I have available, you acknowledge I am committing my time and resources to you. For this reason, if you decide to withdraw from my programs before the end of the term, I will not offer a refund.

8.2 Events – Due to the costs involved in setting up and securing locations for live events and retreats:

(a) if the event format is changed, you will be expected to attend via the new format;

(b) if the event is postponed or cancelled, or if the event goes ahead but you are unable to attend for any reason, you may apply your event fee (if any) as a credit toward attendance at a future event, or for coaching services with me, provided you use that credit within 18 months of the original event date;

(c) you may transfer your ticket to someone else without cost, provided you let me know who the person attending is at least 7 days before the event date.

8.3 When you purchase a program available through the online portal, you will have access to all of the benefits of the program at the time of purchase. Even if you elect to pay by instalment, you are agreeing to pay for the whole of the program in full and will not receive a refund if you stop accessing the online portal sooner than the end of your term of access.

9. Termination

9.1 My services to you and your access to the online portal will terminate at the end of the term.

9.2 If for any reason I decide that I will be unable to fulfil all of the services included in your program, through no fault of my own, and other than as a result of you missing a session, you agree that I may terminate this agreement upon seven (7) days written notice to you, without providing reasons. If I elect to terminate this agreement, I will refund to you that proportion of my fees relating to the balance of the term of this agreement, or proportionate to the services I have already delivered, at my discretion.

9.3 I reserve the right to cancel, suspend or change your access to the online portal at any time without notice if I believe that you have failed to comply with these terms and conditions. I will not provide a refund if your access to the online portal is terminated for non-compliance. In no event will I be liable for any loss or damage as a result of terminating your access to the online portal.

10. Confidentiality

10.1 ‘Confidential information’ means information about the business practices and relationships of you or me which include this consulting relationship, and all information that is expressly or impliedly nominated as confidential, or that a reasonable person would consider to be confidential, however recorded, documented or verbal.

10.2 Where confidential information is disclosed to you during the program, it is done so for your personal or business benefit, and you agree not to disclose that confidential information to any other person or entity.

10.3 Some of the information you provide to me will be information that is clearly important and confidential to you or your business. I will only use that information to provide services to you and will not share it.

10.4 These obligations of confidence will cease to apply in relation to information that either party is required to disclose by any law, or which becomes part of the public domain other than as the result of a breach by the disclosing party of its obligations under this agreement.

11. Intellectual Property

11.1 All intellectual property rights in my programs remain my property. Access to the online portal does not give you any ownership rights to those program materials or any other program material.

11.2 When I do live events I record those events and may make replays available through the online portal, or use those recordings as part of other programs in any medium, worldwide. I make no representations that those recordings will be used or not used.

11.3 When participating in a live event you may be recorded on audio, video or by way of photograph. You agree that the recording may contain your “likeness”, which includes, but is not limited to, your voice and any of your actions, image, likeness, name, appearance and biographical material. You agree that my business will be the exclusive owner of any recording and I may use the recording for commercial purposes and may edit, publish, create derivative works from, reproduce, distribute or sell the recording or any part of it and in print, electronic, or other known or unknown format, as I see fit. You will not be paid and you release me from any expense, loss or liability arising out of the use of your likeness.

11.4 You are only allowed to use the program materials for your own personal use. You must not share, distribute or resell, in part or in full, those materials without my prior written permission. You are prohibited from using my materials to develop your own program or training for sale or giving away to others.

12. Your content and data

12.1 While all care is taken to store your data, the online portal is not designed as a backup system and should not be relied on as such. I provide no guarantee for the security of your data. I will not be responsible or liable for the storage, theft, deletion, correction, destruction, damage or loss of any stored data. I recommend you have a regular back-up system in place for your systems.

12.2 If your program is terminated, your stored data will be permanently deleted from the online portal.

13. Security and accessibility

13.1 I make effort to maintain the security of my programs. However, I do not guarantee the security of my website, online portal, systems or records of your data.

13.2 Continuous access to the online portal will be dependent on your internet connection and download speed, which is outside my control.

13.3 I cannot guarantee that the online portal will remain error free at all times. There may be limited times the online portal is not functioning or is malfunctioning. Please notify me if that occurs. I will not be liable for any periods that it is not functioning or is malfunctioning.

13.4 I disclaim all liability for any computer virus or technological problems that were not intentionally caused by me or are beyond my control. I do not warrant that my online portal is free from viruses, malware or similar damaging code. You are encouraged to install and maintain up-to-date security software on your systems.

14. Third party services

14.1 If I make any third party recommendations including but not limited to third party products, programs or services (‘third party services’), it is because to the best of my knowledge, they are quality products or professional service providers. You must complete your own due diligence to protect yourself.

14.2 I will not be liable or responsible for your use of third party services, or loss or damages you or any other person suffers due to the use of the third party services.

15. Disclaimer

15.1 My programs aim to provide a thought-provoking and creative process that inspires you to maximise personal, professional and business potential. I cannot do the work for you. You agree to take responsibility for your own circumstances and acknowledge that the benefit you receive from my programs will depend on your personal circumstances and the effort you put in.

15.2 You understand that it may take some participants a greater commitment of time and effort than others to implement suggested changes or ideas, and that varied results may arise based on the individual’s starting point, flexibility to change and emotional intelligence.

15.3 While I will use reasonable skills and care in delivering my programs, I cannot guarantee that your objectives will be met or that your results will be consistent or improve. Each person comes to me with different circumstances, skills and attitude, all of which can impact their outcomes.

15.4 You are responsible for your own decisions, choices, actions and results when implementing my coaching into all areas of your life. You agree that I will not be liable for any action or inaction, or for any direct or indirect result of any services that I have provided.

15.5 While every care is taken, I make no representations about the suitability, reliability, availability, timeliness, completeness and accuracy of anything provided in my online portal for any purpose. To the maximum extent permitted by applicable law, anything contained in my online portal is provided “as is” without warranty or condition of any kind.

15.6 Information provided in my online portal is for educational purposes only and we take no responsibility for any use made by you of the information supplied.

15.7 You understand that my programs are not to be used as a substitute for professional advice by legal, mental, medical, financial, business, spiritual or other qualified professionals. You must seek independent professional guidance for such matters. You agree that all decisions and actions in these areas are exclusively your responsibility.

15.8 You understand that my programs do not substitute for counselling or therapy, and do not prevent, diagnose, treat, or cure any mental disorder as defined by the DSM-V or ICD 10 or medical condition.

16. Limited liability and indemnity

16.1 To the extent permissible under relevant legislation, I will not be liable for any loss or damages including loss of profits, loss of opportunity or damages suffered by any person from following or applying any advice, coaching, ideas or content developed as part of my programs.

16.2 To the fullest extent permitted by law, and without limiting the application of the Australian Consumer Law, you agree that:

(a) my total aggregate liability for any claim(s) by you relating to any program I deliver to you is limited to the amount actually paid by you for that program;

(b) if there is any fault in a program, my liability will be limited (at my choice) to:

(i) the delivery of that program again; or

(ii) refunding part or all of the cost of that program.

16.3 You agree to indemnify me and hold me harmless against loss or damages suffered by you or any other person arising from your breach of these terms and conditions.

17. General

17.1 Relationship – I am delivering my programs to you as an independent contractor and nothing in these terms and conditions should be interpreted to suggest otherwise.

17.2 Assignment – The programs are personal to you and this agreement and cannot be assigned to any other person. Event attendance may be transferred subject to the terms and conditions of that event.

17.3 No Waiver – Any time or other indulgence granted by me will not in any way amount to a waiver of any of my rights or remedies under this agreement.

17.4 Governing Law – This agreement is governed by the laws of Queensland, Australia, and you agree to be subject to the jurisdiction of the courts of Queensland, Australia if there was a serious dispute between us.

17.5 Severability – If any of these terms and conditions are determined to be invalid or unenforceable, then the invalid or unenforceable provision will be severed, and the remainder of the terms and conditions will continue in effect.

17.6 Entire agreement – These program terms and conditions, together with our services agreement and any other formal written agreements between us, form the entire agreement between us. Anything else discussed beforehand or afterward is not part of our agreement or fees charged unless it was included or has been agreed to in writing.

End.